Careers

We are looking for an IoT Integration & Cloud Engineer to be the bridge between our devices and our platform. You will define how devices talk to the cloud, work side-by-side with backend and frontend teams, and ensure telemetry, alerts, and configurations are delivered reliably and securely from the field to the customer dashboard.

Key Responsibilities

• Define and implement device-to-cloud protocols (MQTT, HTTPS, WebSocket) with secure transmission (TLS, certificates, token-based auth).
• Design and document device provisioning, onboarding, and OTA update workflows.
• Work directly with backend developers on APIs, data structures, message schemas, and device lifecycle management.
• Coordinate with frontend developers so telemetry, alerts, and configurations appear correctly on the customer dashboard.
• Build integration test rigs and automated scripts to validate end-to-end flows (device → cloud → dashboard).
• Collaborate with the Hardware Engineer on device-side communication stack and payload design.
• Monitor production fleets, troubleshoot connectivity and data issues, drive improvements.
• Contribute to cloud-side tooling for diagnostics, remote configuration, and fleet health visibility.
• Prepare integration documentation, API specs, and runbooks for support and field teams.

Required Qualifications

• Bachelor’s or Master’s degree in Computer, Electronics, or Software Engineering.
• 3–6 years in IoT integration, backend, or full-stack development with connected devices.
• Strong working knowledge of IoT communication protocols (MQTT, HTTP/REST, WebSocket, TCP/IP).
• Solid experience with REST APIs, JSON, authentication (OAuth/JWT), and device provisioning patterns.
• Proficiency in at least one backend language (Node.js, Python, or Go).
• Basic understanding of frontend frameworks (React, Vue, or similar) to collaborate on device-driven UI features.
• Experience with Git and Agile workflows.

Preferred Qualifications

• Hands-on with AWS IoT, Azure IoT Hub, or similar cloud platforms.
• Experience with time-series databases (InfluxDB, TimescaleDB) or message brokers (Kafka, RabbitMQ).
• Exposure to fleet management, ADAS, DMS, or industrial safety platforms.
• Familiarity with edge AI devices and streaming video/telemetry pipelines.
• Some embedded/firmware exposure (enough to debug device-side issues collaboratively).

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

Position Overview

We are seeking an experienced Senior Java Backend Developer to join our dynamic engineering team working on a high-concurrency IoT PaaS platform. This role requires a technical leader who can design and develop scalable backend systems for IoT data collection, processing, and analysis while mentoring junior developers and collaborating cross-functionally to deliver robust enterprise solutions.

Key Responsibilities

• Develop and maintain high-concurrency IoT PaaS services using SpringBoot framework
• Design and implement IoT data collection endpoints for various communication protocols (TCP, UDP, MQTT, HTTP)
• Build scalable data consumption and analysis endpoints for real-time IoT data processing
• Create robust data push endpoints and business-side APIs for seamless integration
• Develop audio/video alarm file services and streaming media components
• Design loosely coupled architecture with protocol-specific device access components
• Write protocol decoders following predefined rules for new IoT device integrations
• Implement webhook and OpenAPI methods for third-party platform integration
• Optimize system performance for high-throughput IoT data scenarios
• Conduct comprehensive code reviews and provide technical mentorship
• Collaborate with frontend developers, DevOps engineers, and product managers
• Lead backend architecture decisions and technical initiatives
• Implement comprehensive testing strategies and monitoring solutions
• Champion development best practices and coding standards
• Participate in agile development processes and sprint planning

Required Qualifications

Experience & Education

• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience
• 7+ years of professional Java backend development experience
• Proven track record of building high-concurrency distributed systems
• Experience working in agile development environments
• Experience in a senior or lead developer role

Technical Skills

• Expert proficiency in Java (Java 8+) and Spring ecosystem (SpringBoot, Spring MVC, Spring Security)
• Strong experience with Netty framework for network programming and protocol handling
• Proficiency with message queue systems (RabbitMQ, Apache Kafka)
• Experience with Redis for caching and session management
• Knowledge of MongoDB for document-based data storage
• Proficiency with MySQL and relational database design
• Understanding of IoT communication protocols (TCP, UDP, MQTT, HTTP, WebSocket)
• Experience with RESTful API design and OpenAPI specifications
• Knowledge of webhook implementation and third-party system integration
• Familiarity with streaming media protocols and audio/video processing
• Experience with version control systems (Git) and collaborative workflows
• Understanding of microservices architecture and distributed systems

Core Competencies

• Exceptional problem-solving abilities and analytical thinking
• Strong attention to detail and commitment to code quality
• Excellent communication and mentorship skills
• Ability to translate business requirements into scalable technical solutions
• Strong collaborative mindset and cross-functional teamwork
• Experience with high-concurrency and high-availability system design

Preferred Qualifications

• Experience with Docker and Kubernetes for containerized deployments
• Knowledge of Linux/Ubuntu server administration and deployment
• Familiarity with Apache Kafka or other distributed streaming platforms
• Experience with Elasticsearch for log analysis and search capabilities
• Knowledge of time-series databases (InfluxDB, TimescaleDB)
• Understanding of IoT device management and protocol translation
• Experience with real-time data processing frameworks (Apache Storm, Apache Flink)
• Familiarity with monitoring tools (Prometheus, Grafana, ELK stack)
• Knowledge of security best practices for IoT systems
• Experience with CI/CD pipelines and DevOps practices
• Contribution to open-source Java projects
• Experience with cross-platform deployment scenarios

What We Offer

• Competitive salary package
• Comprehensive health insurance
• Professional development opportunities
• Collaborative and innovative work environment
• Opportunity to work on cutting-edge IoT platform serving millions of devices
• Exposure to latest technologies in IoT and distributed systems

Application Process

Please submit your resume along with a portfolio or GitHub profile showcasing your Java backend projects, including examples that demonstrate your expertise with distributed systems, IoT protocols, and high-concurrency applications. Include links to live applications or services you've built and any contributions to Java/IoT community projects.

We are looking for a hands-on Hardware Evaluation & Customization Engineer to lead our technical relationship with manufacturing partners. You will audit supplier designs, run lab and field validation on samples, drive customizations on firmware and hardware, and build the in-house knowledge base that currently sits with our suppliers. Over time, you will identify products where local assembly or finishing in Dammam makes financial sense.

Key Responsibilities

• Supplier evaluation: Read and critique supplier schematics, BOMs, and datasheets; identify cost-cutting, weak component choices, undersized regulators, fake-branded ICs, poor antenna design.
• Sample validation: Run lab tests on supplier samples — EMC pre-checks, thermal, IP rating verification, RF/antenna performance, battery life claims, vibration.
• Customization: Request and validate hardware customizations (housing, connectors, antenna placement, sensor additions, branding) from suppliers and verify delivery.
• Firmware customization: Modify, reflash, harden, and debug firmware on supplier modules (ESP32, STM32, MTK, Quectel, etc.) — not from scratch, but enough to own the device behavior.
• Supplier scorecard: Maintain a quality / lead-time / responsiveness / IP-protection scorecard across all current and candidate suppliers.
• Field reliability: Investigate field failures in Saudi worksite conditions and feed findings back to suppliers as design change requests.
• Certification support: Coordinate SASO, CE, and FCC submissions; ensure supplier documentation supports certification.
• Localization roadmap: Identify 1–2 products where in-house assembly or final customization in Dammam is financially viable; lead the technical transition.
• Cross-team support: Provide technical support to production, QC, and field installation teams.

Required Qualifications

• Bachelor’s or Master’s degree in Electronics, Electrical, or Mechatronics Engineering.
• 3–6 years in IoT/embedded hardware, ideally including direct work with Chinese ODM/OEM suppliers.
• Strong ability to read and audit schematics and BOMs (Altium / KiCad / Eagle) — full from-scratch design is not required.
• Firmware experience in C/C++ for ESP32, STM32, or similar — sufficient to customize and harden supplier firmware.
• Hands-on with cellular (4G/LTE), GPS, BLE, Wi-Fi, or LoRa modules.
• Comfortable with lab tools (oscilloscopes, logic analyzers, spectrum analyzer, environmental chambers).
• Experience with version control (Git) and Agile workflows.
• Strong written and verbal communication for supplier negotiation.

Preferred Qualifications

• Prior experience managing Chinese ODM relationships and NDAs/IP agreements.
• Familiarity with edge AI hardware (NVIDIA Jetson, Rockchip) and camera modules.
• Exposure to fleet trackers, ADAS, DMS, or industrial safety devices.
• Experience preparing products for SASO, CE, or FCC certification.
• Mandarin language ability is a strong plus (not required).

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

Embedded Systems Engineer

Firmware for connected telematics devices — from sensor to cloud

Company: Perfect Vision — specialized in connected telematics hardware and fleet management platform provider

Location: Dammam

Type: Full-time, permanent

About the Role

Our telematics devices run firmware that captures vehicle and asset data, processes it at the edge, and streams it securely to our platform. As Embedded Systems Engineer you will design and build that firmware — writing efficient, robust C/C++ on constrained hardware, integrating connectivity and sensors, and delivering the reliable over-the-air update pipeline our fleet depends on.

Key Responsibilities

• Design, write, and maintain firmware in C/C++ for microcontrollers, on RTOS (FreeRTOS/Zephyr) or bare-metal.
• Develop and integrate device drivers and low-level interfaces: UART, SPI, I2C, ADC, GPIO, DMA.
• Implement vehicle-data acquisition over CAN, OBD-II, J1939, and Modbus.
• Build cellular connectivity and telemetry using MQTT, TCP/IP, TLS, and (where relevant) CoAP/HTTP.
• Design robust over-the-air (OTA) firmware update mechanisms with rollback and integrity checks.
• Optimise for low power, memory footprint, and long-term field reliability.
• Work with hardware engineers during board bring-up and with the platform team on device-to-cloud data contracts.
• Write unit/integration tests, debug with JTAG/SWD, and support field diagnostics.

Required Qualifications

• Degree in Computer/Electronic Engineering, Computer Science, or equivalent, with 3+ years of embedded development.
• Strong C (and ideally C++) on resource-constrained microcontrollers.
• Hands-on experience with RTOS concepts, interrupts, and real-time constraints.
• Practical experience with serial/embedded protocols (UART, SPI, I2C) and at least one vehicle bus (CAN/OBD-II).
• Experience with cellular or wireless connectivity and MQTT/TCP-IP networking.
• Comfortable with hardware debug tools: oscilloscope, logic analyser, JTAG/SWD.

Nice to Have

• Experience shipping OTA update systems and secure boot.
• Familiarity with GNSS/GPS positioning and dead-reckoning.
• Knowledge of embedded security (TLS, key storage, secure elements).
• Exposure to CI for firmware and hardware-in-the-loop testing.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

Senior Hardware QA & Installation Support Engineer

Product validation, component quality and installation support

Company: Perfect Vision — specialized in connected telematics & fleet solutions, Saudi Arabia

Location: Saudi Arabia (on-site)

Type: Full-time, permanent

About the Role

Perfect Vision provides connected telematics and fleet solutions across the Kingdom of Saudi Arabia, deploying devices on our customers' vehicles and assets. As Senior Hardware QA & Installation Support Engineer, you are the technical gatekeeper for the hardware we put into the field. You will validate that every product meets our functional, quality, and reliability standards before it reaches a customer, assess component and build quality on each incoming batch, and give our field installation teams the hands-on technical guidance they need to deploy hardware correctly the first time. The focus of the role is validation, quality assurance, and installation support rather than circuit design.

Key Responsibilities

• Validate telematics devices (GPS/GNSS trackers, OBD/CAN units, dashcams and cameras, sensors) against functional, performance, and reliability requirements before they are approved for deployment.
• Define and run incoming inspection and acceptance testing on each new batch, including sampling plans, test procedures, and clear pass/fail criteria.
• Assess component and build quality — solder joints, connectors, enclosures, wiring harnesses, SIM and antenna integration, and general workmanship — identifying defects, substandard parts, and batch-to-batch variation.
• Verify device functionality end to end: power-up, GNSS fix, cellular connectivity (2G/4G/LTE-M/NB-IoT), CAN/OBD-II data, I/O behaviour, and correct reporting into our platform.
• Benchmark and compare competing products and models, and produce clear evaluation reports and recommendations to support product selection decisions.
• Maintain quality records, defect logs, and quality scorecards; drive corrective actions and manage RMA and warranty claims with manufacturers.
• Provide technical guidance and training to the installation team — wiring diagrams, mounting best practice, troubleshooting steps, and installation acceptance checks.
• Support field escalations, diagnose returned or faulty units, and feed findings back into quality improvement and future product selection.
• Ensure products meet applicable Saudi and regional regulatory and type-approval requirements (e.g. CITC) and any customer or fleet compliance needs.

Required Qualifications

• Degree or diploma in Electronic/Electrical Engineering or equivalent, with 4+ years in hardware QA, validation, test, or field engineering.
• Hands-on experience testing and troubleshooting electronic devices; experience with GNSS/GPS, cellular modems, and CAN-bus/OBD-II hardware is a strong advantage.
• Ability to read schematics, datasheets, and wiring diagrams, and to use standard lab and diagnostic tools (multimeter, oscilloscope, logic/diagnostic tools).
• Solid understanding of electronic component quality, common failure modes, and inspection techniques.
• Experience defining test procedures, acceptance criteria, and quality documentation.
• Comfortable driving quality issues, RMAs, and corrective actions through to resolution with manufacturers.
• Strong communication skills, with the ability to guide, train, and support installation technicians in the field.

Nice to Have

• Experience in telematics, fleet, IoT, or automotive electronics.
• Familiarity with vehicle electrical systems and 12V/24V installations.
• Exposure to incoming quality control (IQC), AQL sampling, and quality audits.
• Knowledge of Saudi/GCC type-approval and CITC certification requirements.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

IoT Engineer

Device-to-cloud connectivity, fleet provisioning and platform integration

Company: Perfect Vision — specialized in connected telematics hardware and fleet management platform provider
Location: Dammam
Type: Full-time, permanent

About the Role

You will be the bridge between our telematics devices in the field and the platform that turns their data into value. As IoT (Internet of Things) Engineer you will design how thousands of devices connect, authenticate, provision, and stream data reliably and securely — building the connectivity layer, data pipelines, and fleet-management tooling that keep our connected estate healthy at scale.

Key Responsibilities

• Design and operate the device-to-cloud connectivity layer using MQTT, and cloud IoT services (AWS IoT Core, Azure IoT Hub, or equivalent).
• Build device provisioning, identity, and lifecycle/fleet-management workflows for large device populations.
• Develop ingestion pipelines and data processing that feed telemetry into our platform and analytics.
• Implement device security: mutual TLS, certificate/key management, and secure onboarding.
• Create edge and cloud logic for command-and-control, remote configuration, and OTA orchestration.
• Monitor connectivity health, build observability/alerting, and drive down device downtime.
• Partner with embedded engineers on data contracts and with backend/platform teams on APIs and storage.
• Optimise cellular data usage, cost, and SIM/connectivity management across the fleet.

Required Qualifications

• Degree in Computer Science, Software/Electronic Engineering, or equivalent, with 3+ years of relevant experience.
• Hands-on experience with an IoT cloud platform (AWS IoT, Azure IoT, Google Cloud IoT, or similar).
• Strong grasp of IoT protocols (MQTT, HTTP; CoAP a plus) and networking fundamentals.
• Programming proficiency in Python, Node.js, Go, or Java for backend/edge services.
• Understanding of device security, certificates, and identity management.
• Experience with data pipelines, message queues, or streaming (e.g. Kafka, Kinesis, Pub/Sub).

Nice to Have

• Experience managing cellular connectivity, APNs, and SIM fleets.
• Cloud infrastructure-as-code (Terraform) and containerisation (Docker/Kubernetes).
• Familiarity with time-series databases and telemetry visualisation.
• Prior work with telematics, automotive, or asset-tracking data.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀

• 𝗦𝗮𝘂𝗱𝗶 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 (𝗙𝗲𝗺𝗮𝗹𝗲).
• 𝗩𝗮𝗹𝗶𝗱 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗹𝗶𝗰𝗲𝗻𝘀𝗲.
• 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗮𝗽𝗽𝗲𝗮𝗿𝗮𝗻𝗰𝗲.
• 𝗔𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 𝘄𝗶𝘁𝗵 𝗰𝗹𝗶𝗲𝗻𝘁𝘀.

Job Summary:

• Responsible for planning, implementing and monitoring marketing activities to promote the company's services.

• Presentation (present our service) >> quotation (submitting quote) >> Purchase order (Receiving PO from client) >> Collection (Follow up payment from clients).

Mandatory Responsibilities:

• Ensure compliance with the company’s branding guidelines and marketing standards.

• Promote company products and solutions to current customers and attract new clients.

• Maintain full knowledge of all products, services and clearly explain them to customers.

• Study customer needs, requirements and present suitable solutions and proposals.

• Monitor and ensure timely execution of assigned marketing plans and projects.

• Maintain professional communication with clients, suppliers, and external partners.

• Ensure confidentiality of company marketing materials and business information.

• Adhere to company policies, procedures, and performance expectations.

Key Responsibilities:

• Develop and implement marketing plans and promotional campaigns.

• Present company services and coordinate marketing activities for projects and events.

• Prepare presentations, quotations, and follow up with clients.

• Monitor marketing performance and prepare reports for management.

• Follow up on Purchase Orders (PO) and client collections.

• Achieve sales targets and prepare performance reports for management.

• Manage the entire customer journey to ensure customer satisfaction.

• Prepare reports related to visits, communications and sales activities.

• Provide reports about market competition, prices and offers.

• Prepare sales plans and identify potential opportunities.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s degree in Marketing, Business Administration, or related field.

• 1-3 years of experience in marketing, sales or related roles.

• Strong communication and organizational skills.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) & ERP (Odoo).

• Knowledge of digital marketing and social media platforms.

• Ability to work under pressure and manage multiple tasks.

Skills:

• Communication and teamwork skills.

• Client relationship management.

• Presentation and negotiation skills.

• Time management and organization.

• Problem-solving and analytical thinking.

• Ability to work under pressure.

• Good command of English.

Area Sales Manager – Eastern Province

Department: Sales
Location: Dammam, Eastern Province, KSA
Employment type: Full-time
Experience: 4–7 years B2B sales with team leadership

Role Summary

We are looking for an Area Sales Manager to lead our Eastern Province sales team, own the region's overall sales target, and drive revenue across our fleet management technology and telematics solutions portfolio. This is a player-manager role — you will lead, coach, and develop your team while personally engaging strategic accounts and helping close complex deals.

Key Responsibilities

• Lead, manage, and motivate the Eastern Province sales team to consistently achieve and exceed revenue targets.
• Set and track individual and team targets; hold regular performance reviews and pipeline sessions.
• Coach and develop team members — building selling skills, product knowledge, and consultative approach.
• Recruit and onboard new sales team members as the team grows.
• Oversee the team's pipeline and CRM hygiene; maintain accurate forecasts and activity reporting.
• Personally lead and close strategic accounts, especially in fleet management and telematics.
• Steer the go-to-market approach for key verticals in the Eastern Province: construction, oil and gas, logistics, and industrial sectors.
• Ensure the team positions the right solutions — hardware, software platform, and recurring services — for each client's needs.
• Guide proposals, negotiations, and commercial structuring for large or complex deals.
• Coordinate with technical, installation, and after-sales teams to ensure delivery and client satisfaction.
• Represent Perfect Vision at industry events, client meetings, and sector forums in the region.
• Track market trends, competitor activity, and customer feedback to inform strategy.

Requirements

• 4–7 years of B2B sales experience, ideally in fleet management, telematics, or technology solutions, with at least 2 years in a team leadership role.
• Proven track record of meeting or exceeding sales targets as both an individual contributor and a team leader.
• Strong leadership, coaching, and team-building skills.
• Solid planning and forecasting ability — comfortable owning a regional number.
• Excellent negotiation, presentation, and relationship-building skills.
• Comfortable with consultative, solution-based selling across multiple stakeholders.
• Degree in Business, Engineering, or a related field preferred.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

Solutions Sales Specialist – Enterprise Platforms

Department: Sales / Solutions
Location: Dammam, KSA
Employment type: Full-time
Experience: 2–5 years in solutions, SaaS, or enterprise technology sales

Role Summary

We are hiring a Solutions Sales Specialist to drive growth of our fleet management platform and enterprise offerings. This role focuses more on enterprise platform solutions that gives clients real-time visibility and analytics over their fleets via the unified platform. We need someone who can sell enterprise solutions including the software, the recurring subscription, etc. to the customers in our targeted market.

The ideal candidate should have a background on selling enterprise solutions on a subscription/platform basis; for example enterprise SaaS software, ERP, telematics, or other recurring-revenue solutions — and understands how to run a longer, multi-stakeholder sales cycle.

Key Responsibilities

• Lead consultative, solution-based sales cycles: discover the client's operational pain points, map them to platform capabilities, and quantify the business value and ROI.
• Position and sell recurring / subscription-based offerings (SaaS-style platform licensing and data services), not only one-time hardware.
• Build a pipeline of platform / recurring-revenue opportunities and forecast accurately in the CRM.
• Sell Perfect Vision's fleet management platform and connected solutions (GPS tracking, telematics, and integrated devices) to enterprise and mid-market clients.
• Engage multiple stakeholders — fleet and operations managers, IT, HSE, and procurement — and navigate enterprise decision cycles.
• Prepare and deliver tailored demos, proposals, and commercial models (including subscription and per-vehicle pricing).
• Support account expansion — growing subscriptions, adding modules, and increasing connected devices per account over time.
• Work closely with technical and product teams to scope platform integrations.
• Stay current on fleet technology, telematics, and enterprise software trends in the Saudi market.

Requirements

• 2–5 years of sales experience in solutions, SaaS, ERP, fleet/telematics platforms, or subscription-based products.
• Experience selling software, platforms, or recurring-revenue solutions rather than only physical products.
• Ability to run consultative sales cycles and articulate value / ROI to both business and technical buyers.
• Comfortable engaging enterprise stakeholders across operations, IT, and procurement.
• Strong presentation, demo, and proposal skills, with the confidence to lead a room.
• Diploma or Bachelor's degree in Business, IT, Engineering, or a related field.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

IoT Engineer

Device-to-cloud connectivity, fleet provisioning and platform integration

Company: Perfect Vision — specialized in connected telematics hardware and fleet management platform provider
Location: Dammam
Type: Full-time, permanent

About the Role

You will be the bridge between our telematics devices in the field and the platform that turns their data into value. As IoT (Internet of Things) Engineer you will design how thousands of devices connect, authenticate, provision, and stream data reliably and securely — building the connectivity layer, data pipelines, and fleet-management tooling that keep our connected estate healthy at scale.

Key Responsibilities

• Design and operate the device-to-cloud connectivity layer using MQTT, and cloud IoT services (AWS IoT Core, Azure IoT Hub, or equivalent).
• Build device provisioning, identity, and lifecycle/fleet-management workflows for large device populations.
• Develop ingestion pipelines and data processing that feed telemetry into our platform and analytics.
• Implement device security: mutual TLS, certificate/key management, and secure onboarding.
• Create edge and cloud logic for command-and-control, remote configuration, and OTA orchestration.
• Monitor connectivity health, build observability/alerting, and drive down device downtime.
• Partner with embedded engineers on data contracts and with backend/platform teams on APIs and storage.
• Optimise cellular data usage, cost, and SIM/connectivity management across the fleet.

Required Qualifications

• Degree in Computer Science, Software/Electronic Engineering, or equivalent, with 3+ years of relevant experience.
• Hands-on experience with an IoT cloud platform (AWS IoT, Azure IoT, Google Cloud IoT, or similar).
• Strong grasp of IoT protocols (MQTT, HTTP; CoAP a plus) and networking fundamentals.
• Programming proficiency in Python, Node.js, Go, or Java for backend/edge services.
• Understanding of device security, certificates, and identity management.
• Experience with data pipelines, message queues, or streaming (e.g. Kafka, Kinesis, Pub/Sub).

Nice to Have

• Experience managing cellular connectivity, APNs, and SIM fleets.
• Cloud infrastructure-as-code (Terraform) and containerisation (Docker/Kubernetes).
• Familiarity with time-series databases and telemetry visualisation.
• Prior work with telematics, automotive, or asset-tracking data.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.

Department: Customer Care / Client Success

Reports to: Sales Director / Customer Care Manager

Location: Dammam, Saudi Arabia — Office-based

Type: Full-time

About the Role

Once our solution is sold and installed, the Customer Care Executive becomes the client’s main point of contact. Working from an assigned client list, you make sure every installation goes smoothly, every client stays satisfied, and no relationship goes cold after the sale.

This role is also a key link back to the sales team: you stay close to clients, spot when they need additional devices, flag any overdue sales follow-ups, and pass warm opportunities back so nothing is missed. In short — you protect the client relationship and help grow it.

Key Responsibilities

Post-Installation Follow-up

• Work from the assigned client list to proactively follow up after every installation.

• Call clients to confirm the installation was completed, everything is working, and they are satisfied.

• Reach out to clients who may not be aware of an upcoming or pending installation, and coordinate scheduling with the technical/installation team.

• Answer client questions and resolve service issues, or escalate to the right team.

Bridge Between the Client and Sales

• Track client touchpoints and flag when a sales follow-up visit is overdue — alerting the sales team so no client is left waiting.

• During every conversation, ask whether the client needs any additional devices or products from us.

• Capture and pass these upsell/cross-sell leads directly to the sales team so they can act on them (even when sales weren’t already aware of the opportunity).

Relationship & Records

• Build long-term, trusting relationships that drive retention and repeat purchases.

• Log every call, issue, and opportunity accurately in the CRM.

• Coordinate across sales, technical, and operations teams to keep the client experience seamless.

Requirements

• 1–3 years of customer service, client care, or call-center experience — ideally in a technical or product-based company.

• Warm, patient, and professional phone manner.

• Fluent in Arabic and English.

• Highly organized — able to manage a full client list and consistent follow-ups without letting anyone slip through.

• Comfortable using a CRM to track clients and log interactions.

• A helpful, proactive attitude with an eye for spotting sales opportunities and passing them on.

• Able to grasp the basics of our products to explain installation and answer common questions.

• Bachelor’s degree or diploma preferred.

Success Metrics (KPIs)

• Client Satisfaction: Feedback/satisfaction scores from follow-up calls.

• Follow-up Coverage: % of installed clients contacted on schedule.

• Overdue-Visit Alerts Raised: Sales gaps caught and flagged.

• Upsell Leads Passed to Sales: Number and quality of device opportunities handed over.

• Issue Resolution Time: How quickly client problems are handled or escalated.

• CRM Hygiene: Every interaction logged and up to date.