Senior Hardware QA & Installation Support Engineer

Senior Hardware QA & Installation Support Engineer

Product validation, component quality and installation support

Company: Perfect Vision — specialized in connected telematics & fleet solutions, Saudi Arabia
Location: Saudi Arabia (on-site)
Type: Full-time, permanent

About the Role

Perfect Vision provides connected telematics and fleet solutions across the Kingdom of Saudi Arabia, deploying devices on our customers' vehicles and assets. As Senior Hardware QA & Installation Support Engineer, you are the technical gatekeeper for the hardware we put into the field. You will validate that every product meets our functional, quality, and reliability standards before it reaches a customer, assess component and build quality on each incoming batch, and give our field installation teams the hands-on technical guidance they need to deploy hardware correctly the first time. The focus of the role is validation, quality assurance, and installation support rather than circuit design.

Key Responsibilities

• Validate telematics devices (GPS/GNSS trackers, OBD/CAN units, dashcams and cameras, sensors) against functional, performance, and reliability requirements before they are approved for deployment.
• Define and run incoming inspection and acceptance testing on each new batch, including sampling plans, test procedures, and clear pass/fail criteria.
• Assess component and build quality — solder joints, connectors, enclosures, wiring harnesses, SIM and antenna integration, and general workmanship — identifying defects, substandard parts, and batch-to-batch variation.
• Verify device functionality end to end: power-up, GNSS fix, cellular connectivity (2G/4G/LTE-M/NB-IoT), CAN/OBD-II data, I/O behaviour, and correct reporting into our platform.
• Benchmark and compare competing products and models, and produce clear evaluation reports and recommendations to support product selection decisions.
• Maintain quality records, defect logs, and quality scorecards; drive corrective actions and manage RMA and warranty claims with manufacturers.
• Provide technical guidance and training to the installation team — wiring diagrams, mounting best practice, troubleshooting steps, and installation acceptance checks.
• Support field escalations, diagnose returned or faulty units, and feed findings back into quality improvement and future product selection.
• Ensure products meet applicable Saudi and regional regulatory and type-approval requirements (e.g. CITC) and any customer or fleet compliance needs.

Required Qualifications

• Degree or diploma in Electronic/Electrical Engineering or equivalent, with 4+ years in hardware QA, validation, test, or field engineering.
• Hands-on experience testing and troubleshooting electronic devices; experience with GNSS/GPS, cellular modems, and CAN-bus/OBD-II hardware is a strong advantage.
• Ability to read schematics, datasheets, and wiring diagrams, and to use standard lab and diagnostic tools (multimeter, oscilloscope, logic/diagnostic tools).
• Solid understanding of electronic component quality, common failure modes, and inspection techniques.
• Experience defining test procedures, acceptance criteria, and quality documentation.
• Comfortable driving quality issues, RMAs, and corrective actions through to resolution with manufacturers.
• Strong communication skills, with the ability to guide, train, and support installation technicians in the field.

Nice to Have

• Experience in telematics, fleet, IoT, or automotive electronics.
• Familiarity with vehicle electrical systems and 12V/24V installations.
• Exposure to incoming quality control (IQC), AQL sampling, and quality audits.
• Knowledge of Saudi/GCC type-approval and CITC certification requirements.

Inclusion & Diversity

At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.